21. Notification of outcome

(1) The Department must, within 30 working days from the date of the application for a benefit, notify the applicant in writing of the outcome of the application by:

(2) A notification contemplated in subregulation (1) must be delivered to the applicant

• (a) hand at the physical address furnished by the applicant at the time of the application;
• (b) prepaid registered post to the postal address furnished by the applicant at the time of the application; or
• (c) means of electronic communication

(3) In the case of a successful application, the Department must inform the applicant in writing of the manner in which the benefit will be conferred.

(4) If the application contemplated in subregulation (1) is unsuccessful, the Department must inform the applicant in writing of:

• (a) the reasons for the refusal; and
• (b) the applicant's right to appeal against the decision, and the appeal procedure.

22. Annual review

The Department must, as frequently as it may consider necessary but not less than once a year, conduct a review to determine whether a military veteran or his or her dependant still meets the criteria to qualify for the benefit concerned.